Here’s Rob Pierce (at right), Vice President, Commercial Insurance at James G. Parker Insurance Associates in Fresno, CA. He's the winner of our second Annual Charity Madness Tournament, presented with a $500 check by Al Nelson, Arrowhead’s Vice President and West Region Underwriting Leader. The $500 donation went to Rob’s charity, Maple Creek PTC.
Thanks to all of you who entered our Charity Madness! Study up on those basketball stats and get ready to win next year!
Take advantage of your new Customer Service team, based in San Diego
Did you know our Customer Service team has returned to the States? Our team is located in Arrowhead’s headquarters in downtown San Diego and is getting rave reviews about the quality and timeliness of their service. If you’ve talked with them, you know what a pleasant experience it’s been, to speak with someone who knows Core Commercial and commercial lines!
Our team can answer a whole range of questions from payment status to whether a policy has been issued, the status of an endorsement request and how to report a claim. Put ‘em to the test: 866.401.2111 x6738 or AHCoreService@ArrowheadGrp.com.
The team is available Monday – Friday, 5 a.m. – 5 p.m. PST. Outside those hours, an IVR (Interactive Voice Response) system is available 24/7 so that you can check the status of a policy or make a payment. You can also view our Resources page for more help.
Concierge Service Center: This white-gloves option provides the high level of service your clients expect without requiring your time. Learn more here.
Webinars:
Learn about BOP enhancements and how to navigate Arrowhead Exchange
We offer a variety of quick, to-the-point webinars to help you quickly get up to speed on quoting Arrowhead BOP. Choose the one that best fits your schedule.
How to quote & manage your agency on Arrowhead Exchange, from A to Z
In this comprehensive webinar, producers and account managers will learn how to use our online portal plus details on all our NEW upgrades and enhancements to QBE’s BOP product. This 30-45 minute webinar includes Q&A. You’ll learn:
