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May 2019 | Share Newsletter


What's Hot

April's top SIC descriptions
  • Eating places
  • Plumbing, heating, air-conditioning
  • Camera and photographic supply stores
  • Lessors risk
  • Condo associations
  • Excavation work
  • Millwork
  • Concrete work, flat work only
  • Metal coating 
  • Grocery stores

Big Hitters

April’s largest new accounts

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Charity Madness

Here’s Rob Pierce (at right), Vice President, Commercial Insurance at James G. Parker Insurance Associates in Fresno, CA. He's the winner of our second Annual Charity Madness Tournament, presented with a $500 check by Al Nelson, Arrowhead’s Vice President and West Region Underwriting Leader. The $500 donation went to Rob’s charity, Maple Creek PTC.


Thanks to all of you who entered our Charity Madness! Study up on those basketball stats and get ready to win next year!

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Take advantage of your new Customer Service team, based in San Diego 

Did you know our Customer Service team has returned to the States? Our team is located in Arrowhead’s headquarters in downtown San Diego and is getting rave reviews about the quality and timeliness of their service. If you’ve talked with them, you know what a pleasant experience it’s been, to speak with someone who knows Core Commercial and commercial lines!

Our team can answer a whole range of questions from payment status to whether a policy has been issued, the status of an endorsement request and how to report a claim. Put ‘em to the test: 866.401.2111 x6738 or

The team is available Monday – Friday, 5 a.m. – 5 p.m. PST. Outside those hours, an IVR (Interactive Voice Response) system is available 24/7 so that you can check the status of a policy or make a payment.  You can also view our Resources page for more help.


Did you forget?

IVANS downloads: If you haven’t already done so, sign up your agency. Read our FAQs. Sign up here.

Concierge Service Center: This white-gloves option provides the high level of service your clients expect without requiring your time. 
Learn more here.



Learn about BOP enhancements and how to navigate Arrowhead Exchange

We offer a variety of quick, to-the-point webinars to help you quickly get up to speed on quoting Arrowhead BOP. Choose the one that best fits your schedule.

How to quote & manage your agency
on Arrowhead Exchange, from A to Z

In this comprehensive webinar, producers and account managers will learn how to use our online portal plus details on all our NEW upgrades and enhancements to QBE’s BOP product. This 30-45 minute webinar includes Q&A. You’ll learn:

  • How to rate, quote and bind qualified BOPs online
  • How to obtain policy output
  • Servicing resources

Wednesday, May 22, 8 a.m. (Pacific). Register here.

Wednesday, May 22, 1 p.m. (Pacific). Register here.

Set up your agency on Arrowhead Exchange

Office administrators (and anyone else in charge!), learn how to set up users and manage your agency online in this 5-minute demonstration. Learn:

  • Set up your office administrator
  • Set up users to log in to
  • Set up policy notifications for recently generated policy documents
  • Followed by Q&A, so come prepared with questions!

Tuesday, May 21, 8:30 a.m. (Pacific). Register here.

Tuesday, May 21, 1 p.m. (Pacific). Register here.

How to Navigate Core Commercial Billing Options

Account managers and CSRs, join us for a 10-minute demonstration of our billing screens:   

  • How to locate bills
  • Agency Bill: How we are different
  • Direct Bill
  • How to make a payment
  • How to set up EFT for your client
  • Followed by Q&A, so come prepared with questions!

Thursday, May 23, 8:30 a.m. (Pacific). Register here.

Thursday, May 23, 1 p.m. (Pacific). Register here.

Managing your new and renewal business

Account managers and CSRs, join us for a 10-minute demonstration on how to manage your book on the Arrowhead portal:   

  • How to get documents in a paperless environment
  • Tips on how to search for a policy
  • Review of the policy management screens
  • Followed by Q&A, so come ready with your questions!

Friday, May 24, 8:30 a.m. (Pacific). Register here.

Friday, May 24, 1 p.m. (Pacific). Register here. 


Questions? Contact your business development leader

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Brett Barnsley, West Region

Rich Dern, Central Region

Vivian Carballo-Brown, Central/Southeast Region

Rob McLaughlin, Northeast Region