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Arrowhead Logo. The Arrow, Core Commercial Newsletter

July 2020 | Share Newsletter

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It's Core Commercial's third anniversary!

A big thank you to all our producers for helping Core Commercial become one of the fastest-growing programs in the under $100k commercial space!  It’s been three years since QBE handed over program management to Arrowhead. In that time, Core Commercial:

  • Expanded the program from 28 states to all 50
  • Introduced a new innovative BOP quoting platform
  • Converted all policies from the legacy system to Arrowhead Exchange (New York coming by the end of 2020)
  • Started a tradition of growth, innovation and responsiveness
  • New business sales are up 3.5x over the past 3 years

Many thanks go out to our teammates at Arrowhead, our QBE partners and our producers for making this program such a success.

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Getting to the Core

Join us Tuesday, July 21 for our 20-minute workshop, “Getting to the Core,” to hear from Walter Grote, Core Commercial’s president, about Core Commercial’s past, present and exciting future! (Note: Link doesn't work with Internet Explorer!)

Join the workshop

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Meet ALEX 
Our newest and most successful underwriter

ALEX doesn’t earn a paycheck, but is our most successful “underwriter,” increasing production six-fold already this year.

Who’s ALEX, you ask.

ALEX is our straight-through processing (STP) engine on, helping you quote/bind/issue policies instantly, right from your computer, increasing your revenue and saving you time. We’ve been working hard to improve your STP experience with ALEX, but we need your feedback for final modifications. Will you answer just 3 questions for us? 

How many times would you estimate you've used Arrowhead Exchange (AEX) to instantly quote BOP policies?
Click the number on the rating scale.
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Top STP classes of business in 2020

Thus far in 2020, our most successful straight-through processing markets are:

  • Grocery stores
  • Restaurants
  • Liquor stores
  • Dry cleaners
  • Contractors (Plumbers/HVAC/Electricians)
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Meet Kim Zarifis 
New Central Region underwriting leader

Photo of Kim ZarifisUnlike ALEX, Kim is a real person! In her new role she manages Core Commercial underwriting in IL, WI, MN, IN, OH, MI, KY, NE, SD and ND. In her tenured career at Travelers, she spent 10 years focusing on small commercial business, working with independent agents. Most recently she led inside sales, supporting sales executives and key agency partners along the Eastern Seaboard.


She added, “But more important, there was an overwhelming need for exceptional service including responsive, knowledgeable, and accessible carrier contacts. The speed at which we operate today is faster than ever before; customers have more choices than ever before. Helping our producers win more customers will help drive up revenues. That’s a win-win!”

Kim has “walked a mile in agents’ shoes,” starting her insurance career by cold-calling for a local agency. A music lover, she’s played the sax for years and has started piano lessons.

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July Training

Learn How to Quote & manage your agency on Arrowhead Exchange, from A to Z 

Producers and account managers, join us on Tuesday, July 28, 10 a.m. and 1 p.m. Central to learn how to use our online portal plus details on all our NEW upgrades. This 30-45-minute webinar includes Q&A. (Note: Link doesn't work with Internet Explorer!) You’ll learn:

  • How to rate, quote and bind qualified BOPs online
  • How to obtain policy output
  • Servicing resources
Register for Webinar
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We've revamped Arrowhead Exchange for your insureds

We’re excited to announce a new version of our online portal,, is now available for your customers. It includes a new home page design, easy pay options, the ability for your customers to access/download their insurance documents AND choose to go paperless. The producers’ segment of the website remains the same. Take a look!


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Questions? Contact your business development leader.



Northern CA, NV, CO
Michele Mayer

Southern CA, AZ
Beth O'Reardon,

Brett Barnsley

Rich Dern

Alonzo Dunn