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 January 2019 | Share Newsletter


Commissions have increased

Have you noticed yet? We’ve increased commissions to 18 percent for BOPpolicies. New commission structure was effective for new business on Jan. 1 and on renewals, will be effective Feb. 1.


What's Hot

December’s top
SIC descriptions

Real Estate Agents and Managers
Nonresidential Building Operators
Wood Household Furniture
Excavation Work
Gasoline Service Stations
Apartment Building Operators
Furniture Stores
Hotels and Motels
Construction Sand and Gravel
Engineering Services

Big Hitters

December’s largest new accounts


Industry Segment Focus: Commercial Real Estate

Your clients in commercial real estate (property management companies, condo associations, strip malls, commercial buildings with tenants and more) are fully covered with our innovative Real Estate BOP. View specific coverages and more by downloading the flyer.

Asset 8

Our Concierge Service Center

Concierge by Core Commercial provides the high-level service your clients expect without requiring your time. It’s like having your own account manager giving white glove service to your customers! 

  • Provides soup-to-nuts customer service at a competitive cost
  • Creates ease of doing business, because the hand-off is seamless
  • Offers a full spectrum of communication: call center and email
  • Fully P&C licensed and commercial insurance-trained staff handle endorsements, cancellations, reinstatements, renewals, policy doc requests, self-service billing
  • Provides ongoing communication with clients, making renewals much easier
  • Grows your book, adding to your profit potential

We're testing the pilot program soon. Learn more here. Tell your Business Development Leader if you want to participate. Space is limited, so call today!

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Check out our automated phone system

Your client’s at the gym at 6 a.m. and suddenly has a burning question about their policy status. Or they remember on Saturday night that they forgot to pay their monthly premium.

No worries! Now they can access our automated system 24/7 to make a payment by credit card or from their checking account or confirm policy status.

844.719.5170 is the number to call. During office hours, they can also speak with a customer service rep.


Advantage BOP & Package are available in these states



Learn about BOP enhancements and how to navigate Arrowhead Exchange

We offer a variety of quick, to-the-point webinars to help you quickly get up to speed on quoting Arrowhead BOP. Choose the one that best fits your schedule.

How to quote & manage your agency on Arrowhead Exchange, from A to Z

In this comprehensive webinar, producers and account managers will learn how to use our online portal plus details on all our NEW upgrades and enhancements to QBE’s BOP product. This 30-45 minute webinar includes Q&A. You’ll learn:

  • How to rate, quote and bind qualified BOPs online
  • How to obtain policy output
  • Servicing resources

Wednesday, Jan. 16,  8 a.m. (Pacific). Register here.

Wednesday, Jan. 16,  12 noon (Pacific). Register here.

Set up your agency on Arrowhead Exchange

Office administrators (and anyone else in charge!), learn how to set up users and manage your agency online in this 5-minute demonstration. Learn:

  • Set up your office administrator
  • Set up users to log in to
  • Set up policy notifications for recently generated policy documents
  • Followed by Q&A, so come prepared with questions!


Tuesday, Jan. 15, 8:30 a.m. (Pacific). Register here.

Tuesday, Jan. 22, 8:30 a.m. (Pacific). Register here.

How to Navigate Core Commercial Billing Options

Account managers and CSRs, join us for a 10-minute demonstration of our billing screens:   

  • How to locate bills
  • Agency Bill: How we are different
  • Direct Bill
  • How to make a payment
  • How to set up EFT for your client

Followed by Q&A, so come prepared with questions!

Thursday, Jan. 24, 8:30 a.m. (Pacific). Register here.

Managing your new and renewal business

Account managers and CSRs, join us for a 10-minute demonstration on how to manage your book on the Arrowhead portal:   

  • How to get documents in a paperless environment
  • Tips on how to search for a policy
  • Review of the policy management screens
  • Followed by Q&A, so come ready with your policy management questions!

Friday, Jan. 18, 8:30 a.m. (Pacific).
Register here.



Questions? Contact your business development leader

Brett Barnsley, West Region

Rich Dern, Central Region

Vivian Carballo-Brown, Central/Southeast Region

Rob McLaughlin, Northeast Region