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February 2019 | Share Newsletter


What's Hot

January’s top
SIC descriptions

General Warehousing and Storage
Motion Picture and Video Production
Special Trade Contractors, NEC
Machine Tools, Metal Cutting Type
Hotels and Motels
Plumbing, HVAC
Real Estate Agents and Managers
Eating Places
Nonresidential Building Operators
Optical Goods Stores

Big Hitters

January’s largest new accounts


Did you sign up for IVANS downloads?

Within the last few days, we sent an email to all agencies selling Core Commercial, letting you know IVANS downloads are now available (for Core Commercial accounts only).  You can view the email and respond here. Be sure to click YES to IVANS or NO, you don’t want IVANS.

PLEASE: just one sign-up per agency.

Have more questions about IVANS? Read our FAQs.


Commissions have increased

Don’t forget: We’ve increased commissions to 18 percent for BOPs (15 percent for all other products except Workers’ Compensation, which varies by state). New commission structure was effective for new business on Jan. 1 and on renewals, Feb. 1.


Check out our Concierge Service Center

Concierge by Core Commercial provides the high-level service your clients expect without requiring your time. It’s like having your own account manager giving white glove service to your customers! 

  • Provides soup-to-nuts customer service at a competitive cost
  • Creates ease of doing business, because the hand-off is seamless
  • Offers a full spectrum of communication: call center and email
  • Fully P&C licensed and commercial insurance-trained staff handle endorsements, cancellations, reinstatements, renewals, policy doc requests, self-service billing
  • Provides ongoing communication with clients, making renewals much easier
  • Grows your book, adding to your profit potential

We're testing the pilot program soon. Learn more here. Tell your Business Development Leader if you want to participate. Space is limited, so call today!



Learn about BOP enhancements and how to navigate Arrowhead Exchange

We offer a variety of quick, to-the-point webinars to help you quickly get up to speed on quoting Arrowhead BOP. Choose the one that best fits your schedule.

How to quote & manage your agency
on Arrowhead Exchange, from A to Z

In this comprehensive webinar, producers and account managers will learn how to use our online portal plus details on all our NEW upgrades and enhancements to QBE’s BOP product. This 30-45 minute webinar includes Q&A. You’ll learn:

  • How to rate, quote and bind qualified BOPs online
  • How to obtain policy output
  • Servicing resources

Wednesday, Feb. 27, 10 a.m. (Central). Register here.

Wednesday, Feb. 27, 2 p.m. (Central). Register here.

Set up your agency on Arrowhead Exchange

Office administrators (and anyone else in charge!), learn how to set up users and manage your agency online in this 5-minute demonstration. Learn:

  • Set up your office administrator
  • Set up users to log in to
  • Set up policy notifications for recently generated policy documents
  • Followed by Q&A, so come prepared with questions!

Tuesday, Feb. 19, 10:30 a.m. (Central). Register here.

Tuesday, Feb. 26, 10:30 a.m. (Central). Register here.


How to Navigate Core Commercial Billing Options

Account managers and CSRs, join us for a 10-minute demonstration of our billing screens:   

  • How to locate bills
  • Agency Bill: How we are different
  • Direct Bill
  • How to make a payment
  • How to set up EFT for your client

Followed by Q&A, so come prepared with questions!

Thursday, Feb. 28, 10:30 a.m. (Central). Register here.

Managing your new and renewal business

Account managers and CSRs, join us for a 10-minute demonstration on how to manage your book on the Arrowhead portal:   

  • How to get documents in a paperless environment
  • Tips on how to search for a policy
  • Review of the policy management screens
  • Followed by Q&A, so come ready with your policy management questions!

Thursday, Feb. 21, 10:30 a.m. (Central). Register here.



Questions? Contact your business development leader

Brett Barnsley, West Region

Rich Dern, Central Region

Vivian Carballo-Brown, Central/Southeast Region

Rob McLaughlin, Northeast Region