In this special edition of The Arrow, we want to take a minute to say how much we appreciate our Core Commercial producers and the steps you’re taking to help service your insureds – in many cases, your neighbors and ours. Along with you, we’re working from home. Fully operational, we’re here to help anyway we can.
Together we’re creating flexible solutions to assist small business owners through these unprecedented and challenging times. Together we'll make tomorrow the best it can be.
Mid-term exposure adjustment
We realize that many of your customers’ businesses are temporarily closing or slowing down due to COVID-19. Core Commercial is offering voluntary exposure change modifications based on the insured’s estimate of the economic impact over their full policy term. (This would include the actual exposure units already expended for the policy return, plus those reductions expected for the remainder of the policy term.)
This form can be used to adjust ratable factors (example: payroll, sales, etc.) to more accurately reflect the insured's current situation. In most cases this should help them see some premium relief.
Restaurants Hired and Non-Owned Autos update to meet changing needs
Restaurants are currently one of the hardest-hit businesses and are quickly changing and adapting to a new normal to service their customers. Many restaurants are selling prepared meals, curbside pickup and delivery through delivery services or their own drivers. To meet our insureds’ changing needs, we are offering to add coverage for Hired and Non-Owned. Send any request for coverage to CoreAmendments@ArrowheadGRP.com.
Please provide the following:
Driver information (name, date of birth, driver’s license number)
Copy of employee’s personal auto policy with liability limits of $300,000 CSL or split limits of $100,000/$300,000/$100,000
QBE has published a helpful article with best practices to minimize risk for drivers and restaurant owners. View it here.
Billing Flexibility
We are offering billing flexibility for those customers that need it, through our customer service team. Customer Service hours: Mon. - Fri. 5 a.m. - 5 p.m. PDT. Email AHCoreService@Arroheadgrp.com or call 866.401.2111 x 6738
Claims Business Interruption
As you know, most property insurance includes direct loss or time element business interruption coverages, including civil authority and dependent property endorsements. Property coverage is designed to cover losses resulting from the direct physical damage or physical loss to the scheduled property.
Generally, this coverage does not apply to a loss involving a virus or bacteria. Every situation is unique and should be looked at on a case-by-case basis.
If you believe that your client has experienced a claim or loss, we recommend that you report the claim to QBE NewLossQBE@us.qbe.com, or call 1-844-723-2524 to allow a claims adjuster to make an evaluation.
Small Business Loans What you need to file for a Paycheck Protection Program loan
Paycheck Protection Program (PPP) authorizes up to $349 billion in loans to small businesses to pay their employees during the COVID-19 crisis. All businesses with 500 or fewer employees can apply. The loan amounts will be forgiven, as long as:
The loan proceeds are used to cover payroll costs, and most mortgage interest, rent, and utility costs over the 8 week period after the loan is made; and
This month we're hosting How to quote & manage your agency on Arrowhead Exchange, from A to Zon Wednesday, April 29, at 10 a.m. and 1 p.m. Central.
Producers and account managers, learn how to use our online portal plus details on all our NEW upgrades. This 30-45-minute webinar includes Q&A. You’ll learn:
• How to rate, quote and bind qualified BOPs online
